Support
Support built around ownership.
Find public product documents and connect with participating teams for parts, training, software and technical assistance. Availability, response time, language, and service scope vary by region.
Product Documentation
Browse published brochures, user manuals, installation manuals and parts lists in the central TreadPlus library.
Open downloadsProduct Manuals
Go directly to published English user and installation manuals, with document-control guidance before use.
Open manualsParts Lists
Open published product parts lists, then confirm the exact model, serial number and configuration before ordering.
Open parts listsParts and Service
Identify the product configuration and prepare a complete parts or service request for the appropriate support team.
Prepare a requestService Workflow
Follow the five-step process from first evidence and configuration review through diagnosis, resolution and documentation.
View the workflowTeamViewer Remote Support
Connect a wheel aligner to the internet, exit SureAlign correctly and prepare the TeamViewer credentials for an authorized support session.
View the procedureTraining
Installation, calibration, software and service training are coordinated through TreadPlus and regional distributors.
Explore trainingTreadPlus Cloud
Protected software, vehicle databases, firmware and technical resources for authorized distributors and service partners.
Open access gatewayEquipment FAQ
Review practical answers about selection, installation, calibration, accessories, software and workshop conditions.
Browse equipment FAQWarranty
Review the general warranty framework, exclusions, and regional service procedures. The written sales documents define coverage for each order.
Review warranty informationBefore contacting support
Help us identify the system.
A complete first message helps the support team understand the configuration and respond efficiently.
- Product identificationModel and serial number
- Software contextSoftware and database version, where applicable
- Clear symptomWhat happened and when it began
- Supporting evidencePhotos, screenshots, reports or error messages
Technical support
Keep the workshop moving.
Email the product details and issue description to the TreadPlus support team.