From first report to resolution.
A simple support process helps workshops and distributors communicate clearly, identify the correct product configuration and resolve issues efficiently.
1CollectModel, serial number, photos, symptoms and software screenshots.
2ReviewConfirm configuration, recent changes and installation conditions.
3DiagnoseUse built-in diagnostics, calibration status and service checks.
4ResolveApply adjustment, part replacement, software guidance or training.
5RecordDocument the resolution for future distributor and workshop support.
Built-in serviceability
Service tools should not become barriers.
Where practical, TreadPlus products keep configuration, diagnostics, calibration and maintenance access inside the product workflow rather than forcing unnecessary separate service programs.
1
AlignmentSureAlign workflow, calibration procedures, report tools and QR Remote support.
2
InspectionTireMetric configuration, calibration, diagnostics, reporting and API readiness.
3
PartnersTraining materials and escalation paths for regional first-line support.