The website separates public documentation from controlled technical resources so customers can find approved documents while protected files remain account-based.
Manuals are public support resources.
Parts lists are organized by product.
Software and databases require protected access.
The correct account and product entitlement may be required.
Public documentation
Approved user, installation and service-facing documents intended for public access are listed under Manuals and Parts Lists.
Protected technical resources
Software installers, firmware, vehicle databases and restricted technical packages are provided through TreadPlus Cloud or authorized support channels.
When a file is missing
Confirm the product model, serial number, software version and region. Some documents depend on configuration, market certification or customer entitlement.
Document request checklist
- Product model recorded
- Serial number available
- Software version recorded
- Country or vehicle-database region confirmed
- Requested document type identified
- Customer or distributor account confirmed
Resource-location questions
| Question | Why it matters | What to confirm |
|---|---|---|
| Is the file a public manual? | Public documents should be easy to access. | Support > Manuals. |
| Is it software, firmware or vehicle data? | These files require controlled distribution. | TreadPlus Cloud or authorized support. |
| Is the product part of a customer-specific program? | Branding and entitlement may follow the original supply channel. | Contact the supplying organization or assigned support channel. |
Frequently asked questions
Why are software downloads not public?
Controlled access helps match the correct version, region, licensing and product configuration.
Can a manual be downloaded without an account?
Approved public manuals can be listed for direct access.
Where should distributors obtain technical packages?
Through their authorized TreadPlus or KJC support channel, depending on the brand program.
Practical reference · Published 2026-07-17. Confirm final product configuration and local requirements before purchase or service.